Hamilton Pet Transport Ltd – Terms and Conditions
These Terms and Conditions form the basis of the agreement between Hamilton Pet Transport Ltd ("we", "us", "our") and the Client/Purchaser ("you"). By engaging our services, you agree to the following:
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1. General Terms
• These Terms and Conditions apply to all services and goods provided by Hamilton Pet Transport Ltd.
• These terms take precedence over any conflicting verbal or written communications from the client.
• We are not liable for any actions, omissions, delays, cancellations, or restricted services imposed by airlines or third-party service providers.
• While all reasonable care is taken, pets may become stressed during travel. We are not liable for any self-inflicted injury or stress-related issues incurred by animals during transit.
2. Quotes & Payments
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• Payment in full is required upon presentation of our invoice unless otherwise agreed in writing.
• Accepted payment methods include bank transfer, cash, or bank cheque.
• Payment must be received and cleared prior to your pet’s departure or goods being dispatched.
• All quotes are based on current rates and tariffs at the time of quotation. Any increase in freight, airline, or service fees at the time of travel will be passed on to the client.
• Quotes are based on the accurate weight, measurements, and travel crate dimensions supplied by the client. Inaccurate or underestimated information may result in additional charges, which are the responsibility of the client.
• If the client or Hamilton Pet Transport alters the confirmed booking for any reason, Hamilton Pet Transport may apply an amendment fee at its discretion.
3. Liability & Risk
• We handle all animals with the utmost care, however, we cannot be held responsible for:
o Loss, death, illness, injury, or impairment due to natural, accidental, or unforeseen circumstances.
o Any actions or decisions made by airlines, government authorities, or veterinarians.
• Clients agree to notify us in advance if a representative is acting on their behalf, as additional documentation may be required.
• We reserve the right to refuse transport of any animal that, in our judgment, poses a danger to our staff, other animals, or the public.
• We are not responsible for delays or rescheduling caused by factors including but not limited to:
o Airline timetable changes
o Weather conditions
o Traffic delays
o Mechanical issues
o Booking volumes or force majeure event
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4. Airline Responsibilities
• We act as agents on your behalf when dealing with airlines and freight providers.
• Any flight cancellations, delays, rebooking fees, or changes are the responsibility of the airline.
• Additional fees incurred due to offloading, airline refusal, or recheck-ins will be charged to the client.
5. Animal Welfare
• We prioritise your pet’s safety, wellbeing, and compliance with AVI LAR and IATA travel standards.
• Crates must meet airline requirements. If a supplied crate does not meet regulations, we reserve the right to refuse transport.
• Tranquillisers and sedatives are not permitted by airlines. Please consult your vet for approved calming alternatives.
6. Refunds & Cancellations
• If a booking is cancelled or services become unavailable, Hamilton Pet Transport may refund any unused portion of your payment at our sole discretion, after deducting direct and indirect costs already incurred.
• The $65 booking fee is non-refundable once a booking has been confirmed.
7. Client Responsibilities
• Clients must ensure all information provided is accurate and complete.
• Clients agree to notify us in advance if a representative is acting on their behalf, as additional documentation may be required.
If you have any questions regarding these Terms and Conditions, please contact us at: sarah@hamiltonpettransport.nz or ph: 027 354 4549