1. Introduction

At Hamilton Pet Transport Ltd, your privacy is important to us.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage our services. Whether you're booking a local pet transfer or international pet travel, we are committed to handling your data with transparency, integrity, and care.

By using our services or providing your personal information to us, you agree to the terms set out in this Privacy Policy. This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information.

This policy applies to all personal data collected by Hamilton Pet Transport Ltd, whether through our website, email communication, over the phone, or in person.

2. Information We Collect

 

List the types of personal information you may collect, such as:
• Full names
• Contact details (email, phone number)
• Pickup and delivery addresses
• Pet details (name, breed, age, health information)
• Flight and travel-related data
• Payment information (if applicable)
• Vet and MPI documentation (for export/import services)

 

3. How We Collect Information

 

Mention how information is gathered:
• Directly from clients via phone, email, website forms, or social media
• Through invoices or booking documents
• From third parties when authorised (e.g. vets, breeders, pet agents)

​

4. Why We Collect Your Information
 

Clearly state your purposes:
• To manage and deliver pet transport services
• To make airline or vet bookings on your behalf

• To comply with MPI, airline, and international pet travel regulations
• To issue invoices, receipts, and other admin documents
• To respond to enquiries and communicate service updates

5. How We Store and Protect Your Information

 

• Information is stored securely via cloud-based software (if applicable)
• Staff access is restricted to authorised personnel only
• Any printed documents are kept in a secure location
• Data is retained only as long as necessary to provide services or meet legal obligations

6. Sharing of Information

 

Explain when you may share client data:
• With airlines or logistics partners for bookings
• With vets or MPI officials for certifications and compliance
• With agents involved in coordinating pickups/deliveries
• You do not sell or rent customer data to third parties

​

7. Client Rights
 

• Clients can request a copy of their data
• Clients can ask for corrections or request deletion where appropriate
• Instructions on how to submit a request (e.g., via email)

 

8. Website or Digital Use (Optional)

 

If you have a website, include:
• Use of cookies (if applicable)
• Third-party tools (like booking forms or payment platforms)

9. Policy Updates

 

• State that the policy may be updated periodically
• The latest version will be available on your website or by request

​

10. Contact Information

Provide a contact method for privacy-related questions or complaints:

Sarah 027 3544549 | sarah@hamiltonpettransport.nz.

​